Using Body Language in Conflict ResolutionUsing body language in conflict resolution wisely is one of the best ways to pour water on a potential fire. Here are some handy tips to help diffuse potentially aggressive situations. Change the Scene One of the first things you can do is take the person away from the area you are in. It's a common technique used by security personnel to cool someone down a little.
Keep your body language open to show you aren't being aggressive. Talk side by side One of the best ways to build rapport is to stand side by side with someone. It is less intrusive on their personal space and points you both in the same direction physically. Don't fold arms Definitely try not to give the impression you are against the person as it does promote people to take a similiar stance. Don't point Pointing will antagonise the other person and can cause conflict so easily. Avoid pointing directly at the other person, and try to avoid finger pointing at all if possible.
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